Customer Testimonials
Purchased multiple cars from Jim Coleman. Professional dealership. Salesman, Marvin was easy to deal with. Highly recommend.
Always a pleasure and the service was great!!
Malick was great and took care of me very well
The guys that assisted me with my vehicle were.excellent! Thank goodness for the excellence of the mechanics as well. Jim Coleman will be my go to for sure.
Thanks again for always doing a fabulous job and keeping me intouch with everything that was going on with my car.
I recently bought a car at Jim Coleman Bethesda and my experience exceeded expectations! For the last 2 months I have been back and forth with Tony, Sales Consultant, on a car I had been in the market for. Not once in those two months did he ever make me feel pressured to buy. Always responded to texts within an hour. He listened to what I was looking for and worked with me to make that happen. I also decided to get my financing set up through Jim Coleman. Quick approval and again, never felt pressure to add on any items ...
Positive experience all around. Tony was an excellent salesman, very courteous, and very knowledgeable. We would buy from there again. Thanks!
Was immediately greeted by Destinee with a friendly smile. She even remembered my name from a previous service done at Jim Coleman. Drop off was smooth. While I waited, I got a text updating me about the status and condition of my vehicle. Waited about an hour before Destinee gave me a call to let me know my vehicle was ready. She immediately tended to me when I arrived at the service desk. Overall great experience, very professional and customer friendly staff. Definitely plan to utilize their services in the future.
I was at Jim Coleman much longer than I should have been, but Enrique and the rest of the staff were very accommodating. It's always a pleasant experience.
Purchased a used auto , it has been great so far. Still waiting for my tags. Colman does have a friendly staff.
One evening after work, I was surprised when my car wouldn’t start. The next day, I contacted Ernesto at Jim Coleman Bethesda. He quickly eased my concerns by offering to have someone from the company pick up the malfunctioning car from my workplace. Throughout the day, Ernesto kept me informed with several text updates about the car. He even offered Uber rides to ensure I wasn’t stranded. I greatly appreciate the kindness and excellent customer service he provided.
Sharifa and Adnan were fantastic to work with and made sure to not only give me the best deal possible but also the best experience possible. I’m so excited to take home my new INFINITI!
My service advisor, Ernesto was very patient, honest, and upfront. He made sure I had the best price on my service, and made sure that I was clear on the required services that needed attention. He went above and even personally drove my car back to the front door with my clean vehicle, and was such a gentleman making sure I was in the car.
I'm so glad I walked in to the Jim Coleman INFINITI dealership. I was greeted by Malick and started the conversation about my car needs. After asking me a few questions and informing him of my interest in a new Kicks, Malick took me to see the stock they had. I was able to take the car I fell in love with on a test drive and that was a done deal. The team at Jim Coleman went to work immediately to help me finance my new Kicks. I was able to walk out with the confidence that I ...
Rian and the service department at Jim Coleman INFINITI will get the gold medal every time. They were able to repair my SUV in less than 24 hours after another dealership estimated a 4 day turnaround. The team at Coleman saved my weekend and are reason I will only service my vehicle at Jim Coleman INFINITI. The customer service is second to none. They are at the top of their class.
Tiffany M. is an awesome salesperson! She was patient and willing to spend all day helping me find the perfect car. She listened to my wants and wasn't at all pushy. Of all the sales people I dealt with in the last month she was the best, hands down! I'm telling everyone I know about her. Thanks again Tiffany!
Everyone was professional. I felt like family.
Staff is very professional & customer friendly.
Descent customer service, the diagnostic and remedy of the car's issue was above average. Thanks Coleman INFINITI!
Courteous technician, prompt service
Excellent service. And my sincere compliments to Enrique Diaz and the entire Service Team. You all make it happen. Mr. Diaz is personable, professional, knowledgeable and just an all around great individual. And the Service Team, thank you for all that you do.
Destiny’s customer service is excellent, there was a receptionist that was belittling us when we called to check up on the vehicle. Destiny handled the situation as a seasoned professional. 👍
Great service, very patient with me even when I was asking difficult questions. I would definitely recommend them to anyone.
Always professional and complete
Customer service is outstanding. Staff is always very friendly and helpful.
My experience was better than I had expected. Tiffany, Kayla and David were so nice and easy to work with. I did feel guilty that they stayed afterhours to complete my purchase. I'm so happy with my vehicle choice.
Great experience good customer service! Malinda McNeil.
I had a very pleasant experience dropped my vehicle off as a walk in for a blown tire they called me a uber to get back to work and back to the shop it was a wonderful experience and everyone was very knowledgeable of their jobs.
Excellent service.
Awesome service and people
They were very informative and polite.
There's an Oil Changing Center (no names) across the street from my home. I drive about 30 minutes to JC INFINITI because it's always a good experience there and their service (customer service too) has only improved.
This kudos is specifically for Mr. Enrique Diaz. He went above and beyond to ensure my car issues were managed effectively. Car issues always put a damper on life but Enrique definitely made the whole process easier to deal with. He was pleasant, accommodating/patient, took time to explain the issues, listened and offered useful suggestions. He was a pleasure to work with and I appreciate his time and work ethic. Thanks Mr. Diaz!! Blessings to ya!
Mrs. TIFFANY made this process so easy. I appreciate how she stayed in contact with me before and after buying my car!!! She is the best and she cares about your wants and needs
Always a positive experience when visiting this location. I appreciate the complimentary Uber rides to/ from service shop.
I am very pleased with the service. The free of charge minor body work on my car was much appreciated.
I recently purchased a new car at Jim Coleman INFINITI of Bethesda, and the experience was exceptional from start to finish. The team went above and beyond to ensure my needs were met and made the entire process seamless and enjoyable. From the moment I walked in, I was greeted warmly and felt valued as a customer. The staff was incredibly knowledgeable and took the time to understand my preferences, guiding me through the various options with patience and expertise. Their attention to detail and commitment to customer satisfaction were evident throughout. The sales representatives Jordan and Noah were particularly ...
Great facility and customer service
The service and customer care given by Enrique was excellent. He was kind, efficient and personable. The next service, I will look for him. I hope he will stille be available.
Had billing issues for servicing. Matter was resolved in a timely manner. Great job
You ask for too many surveys . It's my 7th infinity from you, but I can't stand bring hounded by all tge surveys.
Erica in Services is AWESOME! I brought in my QX80 to be serviced and she really delivered optimum customer service. She kept me informed throughout the process and even went above and beyond to confirm the additional services that the truck needed, which turned out to be covered by warranty. I witnessed her deliver excellent care to each of the customers that she tended to during my visit. Great job and thank you 💫
Great service!! Very informative and attentive staff!
The service was prompt, and my car was returned clean and ready for use.
I really enjoyed going to the car dealership.. my car is well taken care of ..
I just bought a jeep renegade here a few weeks ago everyone was so nice! Tiffany was amazing and told me everything I needed to know while buying a car. I would come here again!
Great car buying experience
Awesome staffs @ Jim Coleman, staff Destinee Montague took care of me from scheduling and day of servicing. Clean environment 👌.
Great customer service. My service consultant Enrique was very knowledgeable and informative. Thank you for your help and working with me and my extended warranty company.
Destinee was exceptional. She was knowledgeable, friendly and ready to help. Kept us up to date on the process and with a wonderful smile. Furthermore, Mark the Service Manager was great explaining the issues and resolving them promptly. Highly recommend.
It was a great experience. Destiny Montague was sooo helpful. I even left my phone in my car and she was able to find it and return it to me
The whole experience was good. Malik was on top of his game
Excellent
Had a fantastic experience with this dealership! Malik’s service is unmatched. Even post purchase he is calling checking on us to ensure a smooth transition! Highly recommend!
Jim Coleman INFINITI has the best service department in the DC/MD/VA area. Experienced and helpful service agents specially Ms. Desiree. She has an outstanding customer service, extremely helpful, explains in simple terms all can understand, very pleasant and friendly. I had the best experience period. I highly recommend everyone to use Jim Coleman Service for their vehicles needs. Thank you. You have my business forever.
Prompt and friendly customer service.
Very professional service center. Waiting area is nice and service professionals take time to explain the service requested and recommended.
Great experience this time—and it was all about kind customer service. Thank you!
Courteous and professional on all levels.
Great service! But please bring back the fresh baked cookies! And a vending machine wouldn’t hurt either!
Enrique Diaz is s good service representative. He communicates well and ensures that I understand everything listed on a quote or service requirement before I leave the facility.
Had a horrible experience with another infinity dealer. When I went to Coleman I walked in with 2 weeks of built up frustration. They were awesome, I left with my new car super happy. I’ve owned 56 cars & never had a worse experience with other dealer. Experience with Coleman good as I ever had
I had a very pleasant and fair experience finding my new INFINITI QX50 at Jim Coleman's dealership. My salesman and finance manager were very thorough and explained everything during the process.
Everything went great. No problams.
The service staff are always considerate.
This is the first time that I purchased a vehicle online and not going to the dealership. I was impressed with the service. Added bonus was the vehicle being delivered to me. That was a game changer. No more spending all day in the dealership. The staff at Jim Coleman did an excellent job.
I was pleasantly surprised when Milad took the lead in my purchase of a fairly new, but used INFINITI. He understood my concerns, my budget and my angst. He was able to make happen what seemed to be turning into an arduous situation. Malik, as well helped me to understand the mechanics of the car since it had been 20 years since I purchased a car; and the mechanics have vastly changed. They were pleasant, kind and efficient.