Customer Testimonials
Malick was great. Terry and Ramzey were also helpful.
Great salesman.
(Translated by Google) There was a female staff member who could speak Japanese and she was very kind. The work was accurate and reassuring, and the waiting room was clean. (Original) 日本語を話せる女性スタッフがおられて大変親切にしていただきました。作業は的確で安心感があり、待合室も綺麗でした。
The service was excellent, professional and efficient. Ernesto was fantastic from start to finish.
Communication with Grant was great he was helpful and explained when I had questions. I like that he went the extra mile to facilitate my vehicle service appointment.
Destiny was great. Got me in and out in one hour.
I had a very positive first experience here working with Grant King. I went in for an oil change and ended up coming back the same day for an oil change for my wife’s car and a repair that was needed. He was professional, trustworthy and made me feel taken care of. I’m excited to have found our new go to place for anything service related.
My experience at Jim Coleman infinity of Bethesda, exceeded my expectations. My salesperson Kiscott, did an amazing job! He made purchasing my GLC very accommodating with no hassle! Tiffany, did an excellent job going over financial agreement and details with no confusion! My overall experience was very pleasant and enjoyable!
Rian was very helpful and efficient. He looked at the problem and got it fixed quickly. Very pleasant experience. Thank you.
Excellent service
Service was excellent
Jim Coleman infinity/Nissan My service Consultant Rian Bejo provided Great customer service and was customer service friendly.
I recently had the pleasure of working with Anand Javier at Jim Coleman INFINITI of Bethesda, and I couldn’t be happier with the experience. From start to finish, Anand made the car-buying process smooth, stress-free, and enjoyable. Anand was incredibly knowledgeable, patient, and attentive to my needs. He took the time to understand exactly what I was looking for and helped me find the perfect vehicle. There was no pressure or rushing—just honest guidance and professional service. Not only did Anand thoroughly explain all the features of the car, but he also went the extra mile to ensure ...
A-1 in all areas.
The experience was flawless, smooth and easy. Made the deal over the phone and arrived the next day to complete paperwork and pick up new vehicle. This was my first time at Bethesda INFINITI after spending 14 years at Annapolis INFINITI. The car was detailed, polished up and ready to go! Tony G my salesman, Ben in Finance and Kiscott. (Manager) were friendly yet very professional. Very nice experience, i recommend them to anyone intrested in Infiniti…!
Very professional
Customer service is fantastic! I drive 57 miles one way to have my vehicle serviced. Rian is exceptional! I’m a customer for life.
My INFINITI suddenly couldn’t get started last night, so I called INFINITI road service desk. The staff responded quickly and told me that the jumper would arrive within 2 hours. I told her that my car partially blocked the street and asked if she could send someone sooner. She agreed to try. I got a call from the towering guy soon after and who came in about 30 minutes. He was very nice and helpful. It was a great experience.
Exceptional vehicle servicing that exceeded my expectations. Ernesto was great!
My experience at Jim Coleman INFINITI of Bethesda was pleasant, one that exceeded my expectations. I was assisted by the service advisor Grant King and he did an amazing job. He was very communicative and provided information/resources that not only helped with the problem I came in for, but additional issues as well. Grant was even accommodating and allowed me to pick my car up later that day when I got off work. When the mechanic finished the inspection and started working on my car, the turnaround time was very quick. The work they did was nice and my ...
Great hassle free buying process."Tony" Juan A. Lopez II was an outstanding sales consultant. Continues to follow up well after the purchase. Also Benjamin Braunstein (Finance Manager) Thanks for the great service and conversation.
Thanks for the excellent service !! Thanks Ernesto !!!
Savon provided the buying experience that I hoped for when I began the car buying process. He was knowledgeable, pleasant and most importantly, not pushy. Make sure you ask for Savon, when you visit Jim Coleman Toyota.
Prompt service, service representative kept me informed throughout the process I definitely recommend this dealership
Tony Lopez was very helpful.
Hello it’s Andres Ramirez my mother an I always take our cars to Jim Colman service advisor are on point a respectful an willing to help you out thankful
I had the pleasure of servicing handled by Ernesto Melendez. Thank you for assisting and making it easier to to complete the service in a timely fashion. I highly recommend Ernesto for your needs!
A wonderful experience I had at the dealership.
Malik is a wonderful sales person with the best of intentions for his customers. He was kind, knowledgeable and very respectful of my concers.
This is my 8th INFINITI and I generally have no complaints with the Sales or Service Departments at this dealership. I just took my vehicle for service and Grant King was the best! He was very courteous and thoroughly explained everything to me. He made the entire experience pleasant from start to finish. I appreciate his honesty and insight. I would highly recommend scheduling your next service appointment with him.
I always take my car to Jim Coleman in Bethesda and they have always been extremely courteous, professional and very customer service oriented. Not only they are good for service but the detailing is impeccable. Jim Coleman of Bethesda is your place.
Purchased multiple cars from Jim Coleman. Professional dealership. Salesman, Marvin was easy to deal with. Highly recommend.
Always a pleasure and the service was great!!
Malick was great and took care of me very well
The guys that assisted me with my vehicle were.excellent! Thank goodness for the excellence of the mechanics as well. Jim Coleman will be my go to for sure.
Thanks again for always doing a fabulous job and keeping me intouch with everything that was going on with my car.
I recently bought a car at Jim Coleman Bethesda and my experience exceeded expectations! For the last 2 months I have been back and forth with Tony, Sales Consultant, on a car I had been in the market for. Not once in those two months did he ever make me feel pressured to buy. Always responded to texts within an hour. He listened to what I was looking for and worked with me to make that happen. I also decided to get my financing set up through Jim Coleman. Quick approval and again, never felt pressure to add on any items ...
Positive experience all around. Tony was an excellent salesman, very courteous, and very knowledgeable. We would buy from there again. Thanks!
Was immediately greeted by Destinee with a friendly smile. She even remembered my name from a previous service done at Jim Coleman. Drop off was smooth. While I waited, I got a text updating me about the status and condition of my vehicle. Waited about an hour before Destinee gave me a call to let me know my vehicle was ready. She immediately tended to me when I arrived at the service desk. Overall great experience, very professional and customer friendly staff. Definitely plan to utilize their services in the future.
I was at Jim Coleman much longer than I should have been, but Enrique and the rest of the staff were very accommodating. It's always a pleasant experience.
Purchased a used auto , it has been great so far. Still waiting for my tags. Colman does have a friendly staff.
One evening after work, I was surprised when my car wouldn’t start. The next day, I contacted Ernesto at Jim Coleman Bethesda. He quickly eased my concerns by offering to have someone from the company pick up the malfunctioning car from my workplace. Throughout the day, Ernesto kept me informed with several text updates about the car. He even offered Uber rides to ensure I wasn’t stranded. I greatly appreciate the kindness and excellent customer service he provided.
Sharifa and Adnan were fantastic to work with and made sure to not only give me the best deal possible but also the best experience possible. I’m so excited to take home my new INFINITI!
My service advisor, Ernesto was very patient, honest, and upfront. He made sure I had the best price on my service, and made sure that I was clear on the required services that needed attention. He went above and even personally drove my car back to the front door with my clean vehicle, and was such a gentleman making sure I was in the car.
I'm so glad I walked in to the Jim Coleman INFINITI dealership. I was greeted by Malick and started the conversation about my car needs. After asking me a few questions and informing him of my interest in a new Kicks, Malick took me to see the stock they had. I was able to take the car I fell in love with on a test drive and that was a done deal. The team at Jim Coleman went to work immediately to help me finance my new Kicks. I was able to walk out with the confidence that I ...
Rian and the service department at Jim Coleman INFINITI will get the gold medal every time. They were able to repair my SUV in less than 24 hours after another dealership estimated a 4 day turnaround. The team at Coleman saved my weekend and are reason I will only service my vehicle at Jim Coleman INFINITI. The customer service is second to none. They are at the top of their class.
Tiffany M. is an awesome salesperson! She was patient and willing to spend all day helping me find the perfect car. She listened to my wants and wasn't at all pushy. Of all the sales people I dealt with in the last month she was the best, hands down! I'm telling everyone I know about her. Thanks again Tiffany!
Everyone was professional. I felt like family.
Staff is very professional & customer friendly.
Descent customer service, the diagnostic and remedy of the car's issue was above average. Thanks Coleman INFINITI!
Courteous technician, prompt service
Excellent service. And my sincere compliments to Enrique Diaz and the entire Service Team. You all make it happen. Mr. Diaz is personable, professional, knowledgeable and just an all around great individual. And the Service Team, thank you for all that you do.
Destiny’s customer service is excellent, there was a receptionist that was belittling us when we called to check up on the vehicle. Destiny handled the situation as a seasoned professional. 👍
Great service, very patient with me even when I was asking difficult questions. I would definitely recommend them to anyone.
Always professional and complete
Customer service is outstanding. Staff is always very friendly and helpful.
My experience was better than I had expected. Tiffany, Kayla and David were so nice and easy to work with. I did feel guilty that they stayed afterhours to complete my purchase. I'm so happy with my vehicle choice.
Great experience good customer service! Malinda McNeil.
I had a very pleasant experience dropped my vehicle off as a walk in for a blown tire they called me a uber to get back to work and back to the shop it was a wonderful experience and everyone was very knowledgeable of their jobs.
Excellent service.
They were very informative and polite.
Awesome service and people
There's an Oil Changing Center (no names) across the street from my home. I drive about 30 minutes to JC INFINITI because it's always a good experience there and their service (customer service too) has only improved.
This kudos is specifically for Mr. Enrique Diaz. He went above and beyond to ensure my car issues were managed effectively. Car issues always put a damper on life but Enrique definitely made the whole process easier to deal with. He was pleasant, accommodating/patient, took time to explain the issues, listened and offered useful suggestions. He was a pleasure to work with and I appreciate his time and work ethic. Thanks Mr. Diaz!! Blessings to ya!
Mrs. TIFFANY made this process so easy. I appreciate how she stayed in contact with me before and after buying my car!!! She is the best and she cares about your wants and needs The service department is excellent, they keep you updated on your car and what is being done to you car!!!!