Customer Testimonials
Very easy to schedule service, vehicle service was explained in detail and costs transparent up front. Pleasant experience
I just bought a Dodge Challenger yesterday and I must say Kirk and Danelle work there magic in getting me into that car it was a huge blessing to have them in my corner that day on a scale from 1 to 10 both get 20 you just can't deal with anyone better than those 2.
The service was very good from the time I made the appointment right on through the day of the appointment. I was very happy with the overall experience. Enrique was very informative and explained in detail the service I received and any suggested repairs I should considered.
Jim Coleman INFINITI is well maintained and the facility is very clean. I feel safe getting my vehicle serviced here. The staff is also professional and accommodating, and will try to work with you when attending maintenance needs.
Very Clean, very accommodating. Kirk is kind, helpful, patient and knowledgeable. He assisted us with every question we asked, he was understanding with our needs in what we were looking for. I love Jim coleman INFINITI staff.
My INFINITI Q50S 400 was serviced for oil change, tire rotation and multipoint inspection. Rian kept me informed of the progress and along with Taylor service mngr. allowed this service for free due to administrative confusion of what I was expecting. Was very pleased with their consideration and the work completed as described.
I thoroughly enjoyed working with Danielle. She kept me informed of my wait time and upcoming repair needs. Thanks so much for your time and attention.
This dealership have the most amazing staff members. Today, my vehicle was towed in because my key control Unit got locked and gave a code for mobiliser. I walked in and this youngmam Ryan... omg! This is the best service associate I have encountered in all the years I went for repairs as my vehicle is older. He went above and beyond to help with my service. I got introduced to the , Buddy Morris who showed more professionalism and empathy considering how the Covid have impacted auto owners with high repair bills. He was able to work with me so ...
I had THE best experience purchasing my latest vehicle from this dealer! The best. Mike (Manager) and Ed (Finance) were excellent to work with and helped me make the best deal I could have EVER asked for. They were friendly, engaging and listened while helping me to find what worked best for my specific situation. I definitely recommend them their team to anyone looking to purchase new or used. Tell them Cynthia sent you 🙂
Had my car service and I tell you it was the best experience ever. Thank you so very much Danielle for all you help with getting my lights fix. Also for making sure I received loaner car.
My experience with Jim Coleman INFINITI was one of kind. The General Sales Manager, Stephan and Sales Consultant, Kirk provided me with professional customer service and a great buying experience with my new Q50 INFINITI. They worked with me to ensure that my deal was exactly what I was looking for and the extra perks were quintessential! If you are looking for professional, courteous and a great deal, I recommend you visit Jim Coleman. You will be more than SATISFIED!!
Great experience. Everyone was very nice. Great Great Great Great Great. Happy with My QX 50. Love my used SUV. Service provided was excellent throughout the process.
Everyone I came in contact was friendly and answered all my questions. I wish I could have gotten more of a discount but it was the car I wanted.
Purchased a 2020 QX60 from this dealer in November. The transaction was quick and easy, and they offered competitive pricing. I would refer other buyers.
just went to see a car, and end up buying from J1m Coleman Infinity, as they gave me really good deal. specially Kirk was out sales person, i would like to give him 100%.
My experience with the sales consultant and manager was VERY pleasant. I would not hesitate to recommend this company to my fiends, family, and business associates.
April is a real asset to the team at Jim Coleman. Everyone else's 'extra mile" is where she just gets started! Definitely connect with April as you shop for your next car.
Dion Callaway and the Customer Service Manger made all the difference! Thank you for going the extra mile and being an effective communicators! We'll be back!
I found what i was looking for with the better price at Jim Coleman with the help of Kirk. a best sales person to whom i ever know for his fantastic salesman ship. keep helping people Kirk. I definitely gives reference to my friends and family, for dealership and will use for future as well.
My experience in leasing a car was outstanding from beginning to end. Mr. Noah Traore, salesperson was very professional. He explained all the features of the QX50 and he answered all my questions. He is a great asset to Jim Coleman INFINITI.
Excellent Keep it up the good work and i am enjoying my vehicle and I can tell you now my wife wants to steal it from me
Found a vehicle I was interested in on Carfax and it was located at Jim Coleman Nissan/INFINITI. I have know the name Jim Coleman but have never shopped there as it is way out of my area. I visited and was pleasantly surprised by the service from the sales staff (Kirk!) and the finance manager (Dion). Quickest amount of time I have EVER spent in a dealership. Great job guys!
Covid-19 ready clean and fresh. Consultant are readily available, update on your vehicle is effectively communicated in-person and mobile devices, good job. I am pleased.
From start to finish, this dealership is how car buying is supposed to be! Captain Kirk was on top of everything from the moment I found the QX30 online. He was always professional and honest. The customer service given by everyone, from Kirk to GM William Morris to Dion in finance; was outstanding. When we decide to trade in, we’ll definitely drive the 30 miles, just to purchase again from Jim Coleman INFINITI!!
Mr. Morris along with Danielle, April and Kirk Went above and beyond to make the car buying experience very easy. They provided very friendly customer service and was very knowledgeable about the car.
Devin Walker is my service consultant and he is very easy to work with. He goes above and beyond to meet all your service needs making sure you're treated like family. Thank Devin
I couldn't ask for a better experience working with Cap't Kirk ! He went above and beyond in every detail and came thru to make sure I was satisfied!! Also I can't say enough about Danielle in the Finance Department. Hands down the best experience I have ever had buying a car...
Mr.Kirk and Sale Manager are AMAZING ! They are professional ,helpful and doing excellent job.The new service area, showroom, and service lounge is great. I highly recommend .
Thank you Stas for you assistance in purchasing a used Volvo, from start to finish, excellent. Including afterwards, I had a problem with interior drivers door and you took care of repairing at no cost to me, thank you. You are the greatest!!!
Fast and dedicated services. He handled my request very promptly and efficiently. He was very informative and helpful to all my requests and needs. Dedicated
Strongly recommend Coleman Infinity. Toyota and Cadillac right there too. One stop shop. Treated me like family. Delightful. Stress free! Kirk was knowledgeable professional and friendly. Got a great deal as well!
Appointment was started on time, several "progress reports" as I waited for the car. Thorough explanation of suggested services. Every person was professional, Devin is the ultimate professional and has a tremendous sense for customer service.
took me right away understood the problem and answered my questions he was prompt,polite,attentive he offered me a car ash and i accepted the offer
Extremely service oriented, attention to detail, always thinking of the customer experience, excellent service and quality. My INFINITI continues to run and run and run.
Devin greeted me by name when I pulled up unexpectedly. My tire was low; he took me right away and notified me that my tire had a nail in it and needed to be replaced. I was out of the dealer in one hour with my new tire and peace of mind. Fresh baked cookies and fresh coffee served in waiting area. Highly recommend this dealership for sales and service.
This is the fifth car purchased from Coleman. Each time the experience was easier then the last! Thanks to Kirk and Jass to making it so easy.
Excellent, clean, modern INFINITI facilities staffed with professional personnel. Very competent, speedy and friendly service provided. Wonderfully appointed and maintained service waiting area and show room.
Appointment was right on time... DEvin had all the paperwork done in advance and the entire process was smooth and painless. Everything was explained and the car was returned clean. Devin Walker is an excellent Service Rep and should be promoted and given a raise.
Devin is a great customer service person for the dealership - very friendly and solution-oriented. Shane is also an excellent resource in the repair department.
As usual directions were easy to understand and courteous; staff was efficient and non nonsense, Everything done to excellent standard, as usual! Always a pleasant experience, no hasel.
The new service area, showroom, and service lounge is great. The staff is always great to work with. Working with Devin Walker in service is always a pleasure.
I needed to have routine service done on my QX 50- an oil and filter change and tire maintenance. Coleman service department made an appointment for me that same day and I was out of there in a little more then an hour. Very quick and total cost of service was in my opinion moderate. Thank you all very much.
Customer service was first class and there was a nearly impeccable waiting lounge. I went to find the source of a noise in from the underside of my car, come to find out, they said, it was a bolt that needed to be tightened. They did not charge me for the service, BUT I still have the noise. Not sure what it is.
Ryan was very helpful getting my tire repaired. Excellent service and very fast. I will continue to bring my car here for service on the Scion i purchased from Jim Coleman
Devin is extremely helpful, friendly and accommodating. When I have a problem with my car, I inform him that I am coming in, he gets everything in order to take care of me at Jim Coleman INFINITI service in a timely and efficient manner.
Enjoyable experience at the dealership, friendly customer service, clean inviting atmosphere. Customer lounge clean and beverage were provided. Kirkor Saraydaroglu was very knowledge and represented the dealership outstandingly.
Devin was great yesterday. Squeezed me in last minute to fix a slow leak in one my tires. I called around 4:30 on Thursday and he was able to get me in at 9:00 on friday morning. Kept me updated throughout the process. Fresh cookies also helped.
Great experience at Jim Coleman's. Especially enjoy working with Stas. He is always extremely helpful, knowledgeable and personable. I test drove BMW, Audio and Lexus before making my decision and the excellent service I received from Stas was a major factor in deciding to stay with INFINITI. Also enjoyed working with Jass. He is a true gentleman who makes leasing a very positive experience.
Devin and your whole team were fabulous. Took care of my car even though I had limited time. Always courteous, friendly, welcoming, professional, knowledgeable. They're the best!
This dealership is beyond fantastic the guys at the service department was very awesome and friendly I recommend them to everyone to get your car service there .
Louis thoroughly explained the technician's recommendations and guided me - without pressure -- to make appropriate maintenance choices. He's able to convey his considerable technical knowledge in clear and understandable terms.
Ryan Takashima the Service Consultant was very helpful and professional. I really appreciate the way he attended to me. I will definitely come back again to the dealership
I liked the quality of the services provided by the dealer. Devin was courteous, helpful and professional. I felt I was in good hands. Having said that, I think you can lower your prices.
Excellent, friendly and prompt service. Devin greeted me when I arrived and get me out as soon as possible. He made sure someone walked me to my car.
I called because of low tire pressure and Devin took my car right away. He did a fantastic job replacing my tire, and even cleaned the car for me and gave me a software upgrade; he went above and beyond. Devin was friendly, fast, and I would highly recommend him and INFINITI Service!
Quick appointment, in and out in reasonable time, personable and attentive repair serviceman (Devan). Fantastic new waiting room: Comfortable, Clean, Warm, Work Stations, Refreshments. A1
The service was great from Mr. Devin Walker as all way. Always wash vehicle and walk to my vehicle went the work is done, great service.
We arrived early for our appointment, but they took us in immediately. Everyone there is so very nice and helpful, and the service is great.
My service appointment was handled smoothly and efficiently. Mr. Hoang-Simon checked me in without delay and kept me updated on my vehicle’s progress. The waiting area was very pleasant.
We received excellent and comprehensive service when we brought our car in. Ryan ensured we were kept up-to-date as to when our car would be ready for pick up. Since the necessary parts had to be sent from Baltimore, Ryan offered a loaner car (which we declined as we did not need one) but were pleased that he was concerned enough to offer one. Ryan was also able to clearly explain what needed to be done to repair the car - which was important as the repairs were expensive.
I must have come in to have my car serviced on the day when two technicians were out and a lot of people wanted their cars fixed. However, Ryan did his best for me, and I actually only waited 2 hours for servicing that usually would have been only one hour. I chalk this up to just a bad day.
Mr. Walker is friendly, knowledgeable and provides outstanding customer service. The service done on the car is of very high-quality work. The car is washed before being given back to the customer. The waiting room is comfortable and when the repair takes more than a day, the dealership usually offers a loaner car. We have been using this dealership since early 2000.
What a pleasant experience for my first visit.....Louis was terrific and professional! He explained everything that was needed, both now and in the future! No pressure at any time which I appreciated totally! Am so glad I switched to an INFINITI and a new dealership service department!
Devin went out of his way to ensure I had a loaner vehicle for the time my QX80 was getting a software update. Thank you!
We will be back for our 3rd INFINITI soon I hope! Love Stas! We were in a hurry and Stas got us out of there in record time!
Devin is super helpful and informative. He responds quickly and always has a loaner car ready for me. His service is excellent. I recommend INFINITI to my friends because of the great service I have received from Devin at Jim Coleman INFINITI.
Kurt has sold us 2 cars, one brand new in 2014, the other a Certified Used Car, Jan 2019. Devon is my go to guy for service. Treats me like I am his only customer. I drive over 1 1/2 hours to get my cars serviced here. I call it my spa day! I wait if the service is in and out, otherwise I get a loaner. Keep up the good work. I love our QX60's and I love Jim Coleman. Wish you could buy INFINITI wearing apparel like jackets and stuff.
I will limit my review to the service department and specifically Devin Walker. I dropped in on a Saturday afternoon for an express service oil change. Because the car was ready for an interval service he worked it into the service schedule and took care of it for me. He kept me posted as to the status and thoroughly explained all of the service and results of inspections. I could not have asked for better service.
Devin was very helpful, as he always is. Explained what was happening, kept me informed. Explained the charges. Remembered me from past visits. Personalized service.
The service was excellent and the new facility is vert comfortable. Also, the service team was very thorough and identified other issues that needed to be fixed.
My 2012 G37x needed 60,000 service. This consisted of the usual oil and filter change and tire rotation and exchanging all fluids. I was surprised that the cost was $1600. Ryan was able to get a small discount which saved a $100.
Excellent customer service. from start to Finish. Was able to get a loaner car. Beautiful New Showroom with complimentary fresh baked cookies and water/coffee for the customers
I've been coming to Jim Coleman INFINITI for, at least, 14 years. I moved from the DC Metro area to PA where there is an INFINITI dealership not far from my home. However, I still prefer to come to Bethesda because of the consistent excellence and customer service.
I recently purchased a 2017 Q50 here and my wife and I were very impressed with the professionalism of our salesman,Raphael, and the entire team. All in all it was one of the best experiences I've had purchasing a vehicle. To sum it up, Raphael and the people there are top notch and I highly recommend to consider coming here if anyone is looking to purchase an INFINITI, which I also recommend.
I visited the Service Center the day before Thanksgiving late in the afternoon, around 4:15 thinking I wouldn't see anyone who could help me before a major holiday. My car had a very strong smell of what I thought was burning rubber coming from under the hood and I was concerned about an engine fire. I was pleasantly surprised to find several Service Advisors and the Service Manager still at work. I went in and explained the problem to Ryan Takashima who said he would ask a tech to come look at the car. At first my car wouldn't ...
Comfortable wait with tv, cofee and snacks for my brief service. Devin Walker was very friendly and helpful. He even touched up minor scratches on my fender.
I recently purchased a beautiful CPO 2015 Q50 Sedan. My experience with my local dealer here in PA. was a disappointment. I found the same year car on the net. with more options for the same price at Jim Coleman's. My wife and I decided to drive about 90 miles south to Maryland to check it out. We met with Mr. Raphael P. Mirasol in sales, test drove the car, and ultimately purchased the car. We had to return home before the car was completely detailed for delivery. Raphael made arrangements to personally deliver the car to us. That is FANTASTIC ...
Bought a used Altima here and man was I blown away by the sales team. Everybody from the salesman to the management team was courteous, professional, and willing to work out a fair deal. The car I bought had a few scratches on the rear bumper. When i brought this up they immediately had the Detail Team buff them out. I was. I was amazed at how good they had the vehicle looking. I almost didnt go here, the average review rating was at ~2.3 Stars and I didnt know what to expect. I am so glad I followed through. You ...
I received outstanding customer service from Devin and crew. The cost associated with the re-keying was less than expected/quoted which was an additional bonus.
I have been going to this dealership for service for nearly 8 years and the service has always been outstanding. This visit, they outdid themselves! I was warmly greeted by 3 service technicians. They quickly took care of my problem and explained the issue. Very efficient, friendly and super speedy service!
There's a reason that I keep coming back to Jim Coleman INFINITI for every service, whether it's a 100K mile check-up or just a simple oil change, and that reason is the quality of your staff. Unless they discovered something totally unexpected, I have always gotten my car back repaired (or oil changed :-)) and cleaned and in much better shape than it was in when I left it there. You have been servicing my car since I bought it a little over 9 years ago, and I anticipate you continuing to service it for another 9 years. And in ...
Everyone on the staff was friendly and courteous. I appreciated the honest answers I received. The staff provided great information about the new vehicle. If I have any concerns, I know I can have them addressed.
Always a pleasure and an excellent experience! I always feel confident and assured my car was serviced properly! Friendly , fair and professional! Nice to be able to have a loaner ! Did not list service reps so unable to rate!
Ryan, Jazz and Stas were great. Thank you for a completely through and comprehensive car buying experience. The car is very fancy and very FAST!
Devin met me at the door, checked me in electronically, promised me quick turnaround and directed me to a comfortable waiting room. What more could I ask for?
Devin Walker was professional, personable and very capable with his job.. He listened to my concerns and took good care of everything. I was very impressed with his management, including having my car washed and walked me to my car. Everything is working very well. I truly enjoy my Infinity and the dealer and Devin Walker.
Choon Lee my Infinity intake repair specialist resolved my service problem, and I very much appreciative of his Infinity car knowledge and our personal interaction.
Devin Walker took great care of my prized M45 when I took it in for a very invasive factory recall service. He was great to work with. He assured me my vehicle would be treated with the utmost care and was worked on by the best mechanic on his team. I did not get the mechanic's name but he treated my car like it was his own and I appreciated that. They did a perfect job and my car was returned better than when I brought it there. Thank you!
Had a flat tire issue and the dealership service shop found time for evaluation and replacement. The transaction was transparent (out-front disclosure) and the delivery was competent and professional. The customer service personnel was friendly, approachable and knowledgeable. Excellent shop.
Excellent and prompt service. I am always greeted by name and with a smile. Nice to drive into the new improved facility with a great customer waiting area!
Jim Coleman; Since I have purchased my dream car, my experience has been great, thanks to my service advisor, who is Devin Walker. Devin, is great. I like his reminders and suggestions. I have had no complaints. I also like how my vehicle is always cleaned, inside and out, when I return to pick it up. Thanks, Shannon Steward
I brought our car in for an oil change and to have everything checked out before embarking on a 3 k mile trip. As usual, the service was great, and my service advisor, Devon Walker, was superb in keeping me informed and in being certain that everything necessary was done.
Quick in and out with wonderful intake process for service Was able to get great loaner quickly and my car came back cleaner Highly recommend Choon and his service department Did have a great offer for another car from Ryan GM so if you are in the market for a car, check them out
EXCELLENT Service with all Capital Letters --- I am not sure what the mechanic name is but he is the best that I have every experienced and I have experienced many.. For example --- I didn't drive my car off the lot -- just to the END of the driveway of the car lot and he knew EXACTLY what the problem was --- that's EXCELLENT Mechanic. (after 2 years searching) He has Sharp EARS, SUPER knowledgeable and I Highly recommend (with capital H) bring your vehicle in and ask Mr. Lee for his top mechanic. Mr. Mechanic -- I ...
I have a great costumer service. This was my fifth car buying experience from Jim Coleman INFINITI Bethesda. I have never felt forced to buy a car. Kirk who helps me always with honest opinion. Thank you for the great service.
I had a problem with the tires of my Red Sport Q50 that needed attention. The service department rapidly and expeditiously attended to the problem and did so with courtesy and support. I have dealt with this car dealer for many years and am absolutely committed to them because of their continuous commitment and excellence. They have recently renovated their space that is highly welcoming and and attractive, permitting a beautiful display of their beautiful automobiles.
This dealership has always been professional and has always treated us well. We have purchased many cars over the past several years and have always been treated well.
The customer service is outstanding. Devin is super friendly, knowledgeable, and helpful. They always take a great care of my car. The new facility is at 5 Star hotel level.
Purchased multiple cars from Ryan (General Manager) and his team. Owned many luxury brands from Benz from Euro Motor, Acura from Chevy Chase, BMW of Rockville to Lexus but hands down Jim Coleman has the best service and sales people that appreciate you as customer. I highly recommend checking out Jim Coleman before you sign any deal as they will match it or beat it with better service and help
Purchased multiple cars from Ryan (General Manager) and his team. Owned many luxury brands from Benz from Euro Motor, Acura from Chevy Chase, BMW of Rockville to Lexus but hands down Jim Coleman has the best service and sales people that appreciate you as customer. I highly recommend checking out Jim Coleman before you sign any deal as they will match it or beat it with better service and help
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