Customer Testimonials
Very pleasant experience at this location I will be using this as my home INFINITI. Thank You INFINITI of Bethesda
Kirk and April were awesome and made the process very easy!
Great experience. I talked to Sabastian on the phone and scheduled an appointment. I arrived for my appointment and was greeted by another sales consultant. She was very polite and quickly got Sabastian for me. Sabastian had everything waiting for me and my daughter. We test drove the vehicle and he did everything to make us comfortable while waiting for the process to be completed. He got us where we wanted to be and my daughter got the QX60 that she wanted. Thank you Sabastian for the phenomenal customer service.
By far the best experience I’ve had shopping for a car. Irina was knowledgeable, polite and very professional. If the rest of the staff there is anything like her, this dealership is in good hands.
Irina was so helpful answering my questions
Irina Galbo aka rockstar. Buy from her. You won’t regret it. Amazing!
Irina patiently guided me through my first service appointment after I purchased my Rogue. Wonderful customer service!
Great costumer service! Irina Galbo helped me out!
Absolute great customer service!!!!! Irina Galbo was very professional and answered all my questions. It was so refreshing to walk in and be greeted immediately by the staff and then to work with someone as easy going as Irina.
I usually don’t reviews, but the service I gotten from Irina has been impeccable. They went above and beyond and left me with a smile on my face 🙂
I came into your store met with Irina Galbo best customer service I've ever experienced anywhere!😊
Irina Galbo has been a great help researching for getting the best car and best deal. Thx for everything
Irinas upbeat and sweet personality made shopping for our next vehicle such an enjoyable experience!
I just want to give a special thanks to irina for being an excellent representative of jim Coleman infinity auto sales
Had a great experience, Irina helped us and was very friendly and professional.
From the moment I stepped through the door Mr.Phil was very helpful. I appreciate his patience in explaining the process to me to make sure I understood everything. He was very friendly and made the experience enjoyable.
Phillip At Jim Coleman is an sensational salesman. He described all of the features to me in every car we test drove and was very knowledgeable about the subject. He definitely deserves a raise with the amount of information he provided to me for my car buying experience.
You can buy a car with ease. Phil Dickson is the best!
OMG…. What an amazing experience. Phil was great!!! He explained everything to me in great detail and answered all my questions. He made the whole experience entertaining as well as painless. If you’re looking for a certified pre-owned vehicle, go check out my boy Phil 😊
I bought my first car from here. I am happy from the car and the service they rendered.
Expert workmanship timely efficient friendly and communicative all work comparable and higher than National standards customer service excellent.
Dealerships are at the top of the list of places I loathe, only second to the dentist! My car had become increasingly costly and I knew I had to get a new vehicle fast. I researched nationwide and Jim Coleman Bethesda had the best deal on the car that I wanted. As soon as I arrived at the dealership i felt anxiety, however my anxiety immediately subsided once I met Sandra. She was very calm and inviting-not pushy at all like most salesmen I had ever dealt with. Sandra, along with Dion, made this car buying experience such a breeze ...
Best buying experience. Definitely will be back.
every time I order from this place I always deal with Anthony, he usually is easy to talk with and knows his stuff when it comes to Toyota and INFINITI parts. always delivers and always tries to find a way to deliver if its a part they do not have in stock. highly recommend speaking with Anthony for your wholesale parts need 🙂
Andre was a great a help with last minute questions and guidance and wonderful customer service. If you are ever at Jim Coleman INFINITI please ask for Andre
(Translated by Google) We had a good Service with Oba and Jennifer. They explained the entire process of buying our vehicle well. Thank you very much for everything (Original) Tuvimos un buen Servicio con Oba y Jennifer. Los explicaron bien todo el proceso de la compra de nuestro vehículo. Muchas gracia por todo
(Translated by Google) It was a good service very friendly I did not have any problem with them (Original) Fue un buen servicio muy amables no tuve ningún problema con ellos
I bought my first car here a couple weeks ago, and it was a far easier process and more positive experience than I ever expected! Both Kirk and Danielle were super friendly and helpful and made such a big, overwhelming decision a breeze. Thanks to them, I have a car I’m absolutely in love with! Beyond happy with my experience with Jim Coleman INFINITI.
I wanted to share how pleased I was with a last minute visit I made to Jim Coleman Inifiti for an issue I was experiencing with my car. I was greeted immediately upon arrival by Danielle Watson who explained everything to me in detail after my car was inspected by a technician. She took the time to answer all of my many questions and go over what options I had to repair my car. Danielle was very professional and friendly throughout the process and the repairs were done quicker than I expected. I met the service manager Taylor while I ...
I have had an INFINITI for a few years now and have always had a good experience whenever I’m in sales or service. My service representatives Taylor and Danielle are both amazing people, knowledgeable and a great help. Both amazing.
Service is great, quick and professional! Recommended!
I had a great experience recently at this location! I really appreciate the time Yani took to help me sell my car. I’ve never been through the process, so she made me feel very much at ease, and the process ended up being smoother than I’d hoped for. I’ll definitely be telling all my friends and family to stop by. Thank you, Yani!
I called into the store looking to replace my current Toyota Corolla and Johana answered the phone. She helped me narrow down the perfect vehicle for me through the phone. When I got there the vehicle was pulled up ready for test drive! That same day I took home a Nissan Altima! Thank you for all your help Johana!
I had a wonderful experience at Jim Coleman INFINITI dealership ! Johana explained and helped me with inconveniences I ran into at the dealership I am so thankful and 100% recommend.
Id like to highlight my first time stepping foot into the dealership and I was fascinated with the amount of welcoming I received , almost like a housewarming feeling .. I was then moved into the direction to an intellect by the name of Miss Johana who was able to answer some questions I had that I thought I knew the answers to. Her excellent service and honesty will have me recommending some colleagues in this direction .. See you guys soon!
I never write reviews but I had to take the time to say.I was flabbergasted at the exceptional service I received here. When you go to buy a car you expect a salesperson trying to push you into anything.That was not the case here the staff as a whole took their time,but Johana went above and beyond and was patient with me. She is a rarity in today's customer service.This is how you get a life long customer.Thanks again to my Infinity Bethesda family & Johana.
Came in very uncertain and uncomfortable if I wanted to purchase a vehicle. I was helped out by Johana who not only went above and beyond but was awesome and created a very nice and welcoming environment. She helped pick out the car and went over all the details with me. Highly recommend her!
First I’ll like to say the dealership was very clean. Johana was great help and made the process easy
Jim Coleman INFINITI gave me the best car buying experience I have ever had. All thanks to Johana who was very kind and patient with me! Even after I purchased the car she followed up with me to make sure I understand all my cars feature's. Best customer service! Definitely purchasing from here again!
Perfect experience working with Johana to buy my new Q50. If you’re in the market for a vehicle come see Johana!
Went in to take a look at their inventory and I had the opportunity to work with Sebastian. He understood that I was just looking and was in the process of waiting to get a final call from the insurance if my car was totaled or not. He was not pushy at all. When and if I decide to go with INFINITI, I would happily work with Sebastian.
My bf was interested in purchasing a car. Johana was able to assist and give reccomendations on purchasing a car. Very helpful and kind. Thank you for the great service
I recently sold my car to Jim Coleman INFINITI and worked with Yani Cadet, she was an all-star from the get-go, meeting me outside and having me in an Uber heading home in under an hour and a half. She made the entire process incredibly easy and comfortable, walking me through it and explaining everything from the valuation to the amount of time the check would clear. She even took off my license plates for me and reminded me to grab my EZ-Pass. More importantly, even after I left she still kept me up-to-date and communicated with me throughout the ...
Johana was super helpful and super polite, doing business with her was very smooth and no problems at all. I loved this experience.
My experience at Jim Coleman INFINITI Dealership was amazing, I got helped out by johana and she made me feel very comfortable and welcomed from the beginning and i appreciate all the help i got from her.
Dion Calloway was a big help to us when purchasing my son's car. Dion even came in on his day off to make sure that the purchase of the car went smoothly. He was professional and friendly and cared about his customer.
Sebastian was very helpful with the purchase of my son's new car. He was friendly and professional.
I was moving and sold my old car at Jim Coleman INFINITI, got helped out by a woman named Yani Cadet and was able to get helped out really quickly! I love how efficient and knowledgeable she was, answered all my questions and truly couldn’t have been more thankful and grateful for her service. Highly recommend!
I recently sold my previous vehicle at Jim Coleman INFINITI. A young lady named Yani Cadet was able to assist me in a timely manner and walked me through every step of the process. I highly recommend both Yani and Jim Coleman INFINITI!
yani really provided excellent service !
I had the best experience with Jim Coleman INFINITI. A few weeks ago was my first time selling a car and I was really nervous because I heard how long of a process it could be. Yani did such an outstanding job communicating. She’s very efficient and reliable and went above and beyond with her service.
i sold my car at this location, I was supported with great service from Yani!!! She’s very committed and fast, with outstanding communication. She made the process easy while also providing a professional and friendly atmosphere. I will definitely be coming back!
I was recommended from a friend to come to this location, and I was shocked to be welcomed by very lovely employees. I decided to sale my car last minute before moving and Yani provided me with exceptional service! The process was straightforward and simple. She’s very professional, knowledgeable, considerate and made the entire process seamless. She’s an excellent communicator with a great personality. If you’re looking to sale your car, I highly recommend working with Yani in sales! 👍
I can not speak high enough praises for the level of professionalism and service that Sebastian offered me during my visit. Thank you for going above and beyond to help me.
I had called trying to inquire details for a vehicles information on behalf of my mom. Fortunately I was speaking to Jennifer which was very helpful being bilingual. She was very sophisticated and thorough when it came to details about the vehicles. Suggest asking to speak with her for info.
The process of buying a car is never easy. I’m glad when we called, Jennifer picked up the phone. She was very professional and was able to answer any questions that we had. It also helped that she spoke Spanish which made my mom feel more comfortable since she was the one buying a car. Jennifer was able to point us towards the right direction. The process wouldn’t have been this stress free if it wasn’t for her. When calling, ask to speak to Jennifer. Highly recommend!
First of all customer service is great! Jennifer was very helpful and patient to answer all my questions that I had about getting a new car. I will recommend this location to my family and friends!
Kirk and finance director Danelle exceeded my expectations about the car buying process. They were straightforward, patient, and not pushy. I feel like I was treated fairly in terms of price, trade-in value, and financing. When it's time for another car, will definitely return to Jim Coleman.
Sebastian is outgoing and will do what he needs to do to get a sale!! He even called me on his day off to see what else can be done to get the deal done! He has commitment to his job, eager and a go getter! I wish him the best with future sales!!!!
Jeniffer was a pleasure to speak with over the phone I was very happy to find out she was bilingual since I was inquiring on behalf of my mother who’s English isn’t to well thanks to her we didn’t need a translator and felt very informed would recommend 10/10
I came to this dealer and spoke to Jennifer. She was very helpful and also has great customer service and expectations. If you go to this dealer I recommend to speak to Jennifer.
Phil and Stephan very good persons to work with at the Jim Coleman INFINITI dealership Go see them.. Awesome service
Jennifer was amazing to speak to on the phone ! She was really good at informing me about the car I was interested in. It was such a pleasure working with her, she made my experience a good one ! I definitely recommend her, good at translating as well for my spanish speakers !
Spoke with salesman Kirk, told him exactly what I wanted. I received exactly what I wanted with no hassle. Even though Kirk had another customer at the same time, we both received the same level of excellent of customer service (no rush). The used-car manager and finance director was also great as well. Overall I highly recommend Jim Coleman INFINITI of Bethesa and they have good cookies 😉
I Had a great experience with Jim Coleman INFINITI I found Sebastian Rivera to be extremely helpful when helping me with my car search... he always responded promptly to text or calls and did everything he could to get me the information I needed... He was great and is an excellent example of what customer service should be
I spoke with Jennifer over the phone, probably one of the best customers services I have had! She was very informative and helpful. Great at translating as well!
On Friday, June 24th, my wife and had a wonderful experience here at Jim Coleman INFINITI. We were shown the greatest level of customer service. Oba helped hand pick the car my wife was looking for and Danelle Kisner was superb in handling the finance part of the process. We were completely satisfied customers and if ever we decide to purchase another Infinity vehicle, we know just where to go!
Amazing service and knowledgeable advisors. Enrique from service always takes care of his customers and always finds a way to make you happy with your experience.
Samir was super helpful in getting me what I needed. Felt welcomed as soon as I walked in.
I had a great experience with Jim Coleman INFINITI team. Jennifer did an amazing job explaining the options available. She was welcoming and helpful in finding the right vehicle for my family. She was not aggressive as other dealer sale folks tend to be. I will definitely recommend Jim Coleman INFINITI team in Potomac.
Took my INFINITI to get routine maintenance and samir was nothing but helpful. He was very knowledgeable about each services that my car was due for. Will definitely be going back to him for all my service needs!!
When my husband and I first visited this location to have our car service done, I was hesitant because I didn't feel comfortable. Enrique and Taylor made us feel comfortable as soon as we stepped inside. We were about to leave if it was not for them. We need more people like them to make us feel comfortable. They are very kind and knowledgeable. I wouldn’t ask anyone to assist me but those two. You guys did a fantastic job. We will see you again real soon, and I will recommend you guys to my whole family to ...
Had an amazing service by Enrique Diaz and Taylor Hopkins! Customer service here is always above expectations.
GREAT CUSTOMER SERVICE. This is a vital part of the business. Having excellent customer service can have a significant impact on businesses. Enrique in the service department fulfilled that. He was very professional, had a great attitude, and was very helpful. I came here from Virginia, and the service here is top-notch. I will continue to use them because of Mr. Enrique. Keep up the excellent work and i will see you there again!
Jennifer was great to speak to over the phone and really went above and beyond to inform my wife and I about our desired car and ensure top quality. Our experience could have not been better, she is extremely knowledgeable of both the vehicles we inquired and the market. It was a pleasure working with her and I would highly recommend her.
Excellent service and staff, especially Enrique Diaz and Taylor Hopkins
So lucky to have Danielle as my service representative- she is so knowledgeable and overall friendly and helpful every single time- makes the whole experience painless and easy!
My experience here was with Rian, who really gave me the best experience I could ask for. He was kind, knowledgeable, and respectful throughout our entire conversation. When I come back next, I only hope that Rian will be able to assist me. He deserves more recognition than I can offer!
This is the best dealership for service I have ever been into. Mr. Enrique and Ms. Taylor did an excellent job! Very friendly and made everything easy and fun. I will definitely go back and ask these people to assist me with everything. Outstanding Job!
Rian was super helpful and facilitated a great car shopping experience!
Bought a new car for my mom. Got the best deal thanks to Rian Bejo! Best customer service I can ask for. The process was super quick, and I got the car just in time for her birthday.
Rian provided great customer service and helped throughout the entire process!
I just want to say Enrique diaz is very professional. He made my service experience stress free. The customer service is really about helping the customer and also educateing us. He was always 3 steps ahead, and followed up with me regularly. Service director Taylor Hopkins is always making customers feel comfortable, I will definitely be coming back.
First of all let me just say Enrique and Taylor are the absolute best! They always make sure that I am happy no matter what I’m getting done. Very friendly and they treat you like family. The facility is always clean if you want expertise come here would recommend my friends and my entire family come here!!
Took my infinity G35 in for regular maintenance and never had a better experience with service anywhere else. Samir greeted me right away, performed a very informative walk around, reviewed the services due. He was on top of the service from the beginning to the end. I even received a follow up phone called a few days later to check on how the the car and service went. To say the least I am beyond impressed and would love to recognize an amazing employee. I look forward to working with him in the future, and hope Jim Coleman recognizes what ...
My family only has Infiniti’s and Nissan’s. Samir was amazing, helpful, and overall a great. He even showed me all the features the car has. We will continue to see Samir. Taylor never misses a beat with customer service
Samir in INFINITI was really great he had amazing customer service and got me everything i needed. Taylor was very helpful with my experience per usual.
I had a problem with my INFINITI and Samir had me taken care of without any hesitation. Kept me updated the entire time my car was in the shop. I will be bringing my q50 in to Samir every time it is due for service now.
Samir helped me out with everything I asked for. He was extremely fast and straight to the point. Taylor was very informative.
Enrique is very professional service advisor who cares about his customers-gives timely updates and his very easy to work-a very positive part of my service visits
I have had an INFINITI for a few years now and have always had a good experience whenever I’m in sales or service. My service representatives Enrique and Danielle are both amazing people, knowledgeable and a great help to me at putting my mind at ease regarding my vehicle. And service director Taylor always ensure that the job was done to my satisfaction and if anything is not right they will make sure to check again.
Samir was a massive help! He listened to all of my concerns and made sure to keep me updated! Taylor was also very informative and helpful. Thanks again guys!
The service provided to my mother and myself at Jim Coleman infinity was just spectacular.. to start off they provided us with a Spanish translator for my mother.. which incredibly is hard to find at times.. Jen made my mother feel at ease with her attention to the customer and her hospitality .. Oba made the buying process very smooth.. from the expertise as a q50 owner I knew the right person was selling me my car that day. Over all we both have left this dealership very satisfied we’ve been Nissan/infinity owners since 2003 and look forward to buying ...
This is the best dealership I have ever been into. Mr. Enrique and Ms. Taylor did an excellent job! Very friendly and made everything easy and fun. I will definitely go back and ask these people to assist me with everything. Outstanding Job!
Great customer service! My sales consultant Irina and her manager April were amazing. I also take my car to get serviced there with Enrique Diaz, he always takes good care of me.
Noah Traore is a SUPERHERO! His superpowers are patience and kindness. Warmth you don't experience much anymore. The most difficult part of the transaction was me - I called, texted, and emailed Noah constantly. He was always available. Always patient and reassuring. Always kind. Noah picked me up from the Metro station in my new car. AND HE KNOWS HIS INVENTORY. We pulled over and he explained key features and continued to instruct me during the drive. The last time I bought a car those features didn't exist. But I felt very CONFIDENT during the drive. When we ...
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