Danielle Watson with the service department took great care of me and my car. Customer service and vehicle service was spectacular! Thank you Danielle Watson and Jim Coleman INFINITI of Bethesda!

Outstanding customer service from when you call in to when you walk in. Sales associate are very knowledgeable about the product courteous send helpful. I have not serviced my infinity yet but I anticipate my experience in-service will mirror the service I received when purchasing my infinitiQX50

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No step in the multistep service process is anything less than the 5 Star criteria.

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I had already researched the vehicle I wanted and had been texting Kirk to let him know when I would be there. Hubby and I walked in around 9:30am met up with Kirk and started our process. His demeanor was so pleasant and warm, not dismissive and pushy like some s ales people. We took the truck out he went through everything and was very detailed which I appreciated. Got back to the dealership and it was like an assembly line. Several of his co-workers jumped in and work on different areas. Everything went smoothly and we were out of ...

I travel about an hour to Jim Coleman strictly for the amazing employees here! Danielle my service representative is always attentive and wonderful to talk to! She is always understanding, knowledgeable and helpful with whatever concerns I may have. As someone in the customer service industry myself I like seeing how involved the service manager, Taylor, is with everyone! She has gone out of her way to make every experience great! I am also very impressed by the text communication they give as well. Keep it up, highly recommended going to see those two for any service needs! Happy Holidays!